Your Visa card provides you with International Medical & Travel Assistance Service provided by International SOS.
This provides you with 24/7 complimentary services including medical advice and travel advice available to you before you travel and while you are travelling.
Before you leave home make sure you save the number for International SOS in your contacts for emergency calls.
For full details on this service please download our brochure.
For your free pre-travel advice or when medical, travel or insurance assistance is needed, please call
For your free pre-travel advice or when medical, travel or insurance assistance is needed please call International SOS. This service is available 24/7 and provides services in selection of languages.
Please use the telephone number below that best suits your location and language requirements:
+27 11 541 1068 (Arabic, French, English)
+380 (44) 499 39 75 (Russian, English)
+971 (4) 253 6024 (Arabic, French, English)
+7 (495) 937 6453 (Russian, English)
+44 (0) 208 762 8373 (English)
Please provide your card information here to verify what benefits are available to you and the terms and conditions that apply.
Visa Global Customer Assistance Services associates are on stand-by. Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
Call one of our global Freephone numbers.
*Some restrictions/limitations apply
Visa has suspended its operations in Russia, as was announced on March 5th, 2022.
Here’s what this means for cardholders: