International Medical & Travel Assistance

Your Visa card provides you with International Medical & Travel Assistance Service provided by International SOS.

This provides you with 24/7 complimentary services including medical advice and travel advice available to you before you travel and while you are travelling. 

Before you leave home make sure you save the number for International SOS in your contacts for emergency calls.

For full details on this service please download our brochure.

Contact us

For your free pre-travel advice, travel or insurance assistance is required please contact International SOS.  This service is available 24/7 and provides services in selection of languages.


You can contact us by:

Telephone (Please us the number below that best suits your location and language requirements)

+971 (4) 253 6024           (Arabic, French, English)

+27 11 541 1068             (Arabic, French, English)

+380 (44) 499 39 75       (English)

+44 (0) 208 762 8373     (English)


WhatsApp (Please call us by telephone should you have a medical emergency!)

  • Scan QR code:


  • Go to your WhatsApp, compose a new message to +27 11 541 1068
  • Please note that WhatsApp channel is currently available only in English.
File a Claim

In the event of a travel medical emergency You should first call Your 24/7 Assistance Department:

  • + 380 (44) 499 39 75 (English)
  • +44 (0) 208 762 8373 (English)
  • +971 (4) 253 6024 (Arabic, French, English)


Submit your claim online via our online claims portal 

The online claims portal will allow you to create an account, you will then be able to complete an online claim form and submit this along with evidence of your claim for assessment.

    Disclaimer Link leads to a website administered by Crawford & Company International Inc. (“Crawford”), an independent claims management company that provides services to Chubb Insurance South Africa Limited and other companies within the Chubb Group (“Chubb”) and/or Chubb partners in territories where Chubb has no presence, all of which provide insurance benefits. Chubb is contracted by Aspire. Crawford and Chubb are not affiliated with Visa. Crawford is registered in in the US under company registration number K101516 with registered office at 5335 Triangle Pkwy, Peachtree Corners, Atlanta, Georgia, 30092


Submit your claim by email at:

  • For Cardholders in Europe:   

  • For Cardholders in Middle East:   

  • For Cardholders in Africa:   

  • You will need to provide:
    • Cardholder’s name,
    • First 9 digits of covered card number,
    • Cardholder’s address,
    • The policy or section under which You wish to make a claim.

    When a claim is made You will receive a claim form, which should be returned to the address given or sent via email to the addresses listed above within 90 (ninety) days (30 days for Fraudulent Card Misuse benefit) along with all required supporting documentation. Cardholders are advised to retain copies of all documents for their own reference.

    After claim submission please check your Junk/ Spam folder for any correspondence from the claims team. To ensure replies do not go to your Junk/ Spam folder please add or to your safe senders list.


    You need to notify us within 90 days of You becoming aware of an incident or loss which might lead to a claim.  Please note, this reduces to 30 days for the Fraudulent Card Misuse benefit.

    Insurance Benefits
    • Your Visa card may have a Travel Insurance benefit when you purchase travel tickets or make hotel reservations with your card. This benefit may extend to you, your spouse and dependent children
    • Your Visa card may have a Purchase Protection benefit for stolen or damaged goods purchased with your card
    • Your Visa card may have an Extended Warranty benefit that extends the original manufacturer’s warranty for an item purchased with your card
    • Your Visa card may have  other insurance benefits to protect you from unexpected losses

    Please provide your card information here to verify what benefits are available to you and the terms and conditions that apply.

    Have a lost, stolen or damaged card? Need emergency cash or card?

    Visa Global Customer Assistance Services associates are on stand-by. Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.

    Call one of our global Freephone numbers.

    *Some restrictions/limitations apply


    Cardholder Update

    Visa has suspended its operations in Russia, as was announced on March 5th, 2022.

    Here’s what this means for cardholders:

    • Any Visa cards issued by financial institutions outside of Russia will no longer work in Russia.
    • All transactions initiated with Visa cards issued in Russia will no longer work outside the country.
    • Services and Benefits on this website will no longer be available for cardholders.
    • In case of any other card-related questions please contact your bank.